Accessibility Statement

Last Updated: October 28, 2025

1. Our Commitment

CondoPets CA is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure our website provides equal access to information and functionality for all users.

2. Standards Compliance

Our website aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content accessible to people with a wide range of disabilities, including:

• Visual impairments
• Hearing impairments
• Motor disabilities
• Cognitive disabilities
• Seizure disorders

3. Accessibility Features

3.1 Keyboard Navigation

Our website is fully navigable using keyboard-only navigation. You can:

• Use Tab and Shift+Tab to move between interactive elements
• Use Enter or Space to activate buttons and links
• Navigate menus and dropdowns using arrow keys
• Access the main content using the skip link

3.2 Screen Reader Support

We ensure compatibility with popular screen readers by:

• Providing meaningful alternative text for all images
• Using semantic HTML structure with proper heading hierarchy
• Adding ARIA labels and descriptions where appropriate
• Ensuring all functionality is available through keyboard interaction

3.3 Visual Design

Our design accommodates various visual needs through:

• High contrast color combinations that meet WCAG standards
• Scalable text that respects browser zoom settings up to 200%
• Clear visual indicators for interactive elements
• Avoidance of color as the sole means of conveying information

3.4 Motor Accessibility

We support users with motor disabilities by:

• Providing sufficient click target sizes (minimum 44x44 pixels)
• Allowing ample time for form completion
• Minimizing repetitive motions
• Providing multiple ways to navigate and complete tasks

4. Specific Accessibility Measures

4.1 Navigation

• Skip links to main content and navigation areas
• Logical tab order throughout the site
• Clear focus indicators for all interactive elements
• Descriptive link text that makes sense out of context

4.2 Forms and Interactive Elements

• Clear labels associated with form controls
• Error messages that are announced to screen readers
• Instructions provided for complex form interactions
• Sufficient time limits for form completion

4.3 Media and Content

• Alt text for all informative images
• Captioning or transcripts for video content (when available)
• Audio descriptions for visual content (when applicable)
• Clear heading structure (H1, H2, H3, etc.)

5. Technical Implementation

Our accessibility features are implemented through:

• Semantic HTML: Proper use of HTML5 elements for structure
• ARIA Labels: Additional accessibility attributes where needed
• CSS Styling: Styles that support accessibility features
• JavaScript Enhancement: Progressive enhancement that doesn't break accessibility
• Responsive Design: Mobile-friendly design that maintains accessibility

6. Testing and Validation

We regularly test our website using:

• Automated accessibility testing tools
• Manual keyboard navigation testing
• Screen reader testing with popular tools (NVDA, JAWS, VoiceOver)
• Color contrast analyzers
• User testing with people who have disabilities

7. Known Limitations

While we strive for full accessibility, some limitations may exist:

• Third-party content may not meet our accessibility standards
• Some legacy content may not be fully accessible (we are working to remediate this)
• Complex interactions may require alternative access methods

8. Ongoing Efforts

We are committed to continuous improvement through:

• Regular accessibility audits and testing
• Staff training on accessibility best practices
• User feedback and engagement
• Staying current with accessibility guidelines and standards
• Addressing reported accessibility issues promptly

9. Third-Party Content

Some content on our website is provided by third parties (such as embedded videos or social media feeds). While we strive to ensure third-party content is accessible, we may not have full control over its accessibility features. We work with third-party providers to improve accessibility where possible.

10. Feedback and Support

We welcome your feedback on the accessibility of our website. If you encounter accessibility barriers or have suggestions for improvement, please contact us:

11. Response Time

We aim to respond to accessibility feedback within 5 business days. For urgent accessibility issues that prevent access to essential content or functionality, we will respond within 2 business days.

12. Alternative Formats

If you need content from our website in an alternative format, we can provide:

• Plain text versions of articles
• Audio descriptions of visual content
• Large print versions (upon request)
• Screen reader compatible versions of content

13. Legal Compliance

This accessibility statement is in accordance with:

• Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
• Americans with Disabilities Act (ADA)
• Section 508 of the Rehabilitation Act
• Canadian accessibility legislation

14. Updates to This Statement

We will update this accessibility statement periodically to reflect:

• Changes in accessibility standards
• Improvements to our website
• New accessibility features implemented
• User feedback and testing results

15. Accessibility Resources

For additional information about web accessibility, we recommend:

• WCAG 2.1 Quick Reference Guide
• WebAIM - Web Accessibility in Mind
• Accessibility for Ontarians with Disabilities Act
• Accessibility Standards Canada